World Class BigCommerce Support Services

If you live in a mission-critical world or your website is your business, we can help. As a small business that works with Enterprise clients, we understand both ends of the spectrum.

BigCommerce Theme Updates

We’ll keep your site up-to-date with the latest most secure versions. No more panic-inducing theme updates.

24/7 Uptime Monitoring

24/7 uptime is essential if you’re running a BigCommerce site. Let us take care of the monitoring for you.

Plugin Updates

We'll keep your themes and plugins updated.

Development Hours

Need some help from time to time? No problem, each plan comes with hours for you to use up on any misc task you might have!


$299 per Month
  • 1 Hour Per Month
  • Theme Updates
  • 24/7 Monitoring
  • Email Only Access to Support Team
  • Subscribe

Core Plus

$449 per Month
  • All Core Services AND...
  • 2 Total Hours Per Month
  • Agency and ad-hoc work discounts
  • Subscribe


$699 per Month
  • All Core Plus Services AND...
  • 4 Hours Per Month
  • Complete Site Review (Theme, UI/UX, Performance, and SEO)
  • Dedicated Account Manager
  • Only Senior Development
  • Subscribe

Core Plus and Partner Support Services

As a Plus or Partner, you get all the core services and the added benefit of the below services a well.

Website Review

During onboarding we will dive deep on your site to identify any potential problem areas. We will also make suggestions to enhance your site.

24/7 Uptime Monitoring

Visitors being able to reach your site is critical. If your site goes down, we’ll know about it and help you get back up live ASAP.

Retainer Hours

Need help with importing Products, BigCommerce development, content marketing, or something else? You get hours each month to burn on whatever!

Priority Phone Support

All our plans come with unlimited email support, but as Plus or Partner, you get access to call us in the event you need something ASAP.

Disaster Recovery Plan

We don't just have a backup stored, we have an actual plan should we need to help you recover from a disaster.

Additional Hours

Need some more hours? Just let us know and we can get you more hours at a discounted rate for being on a maintenance plan!

Frequently Asked Questions

“Everything from restores to backups to migrations and mergers of databases, you name it we’ve probably done some type of project involving Spotfin and our WordPress site.”

Scot Shank

“We are currently working together on
our 3rd website with several other projects on deck. Spotfin has been
exactly what we are looking for in a web partner.”

Michael Leone